• Problem Reporting Procedures
• Move, Add and Change Procedures
KOCO Services Transition
PROBLEM REPORTING PROCEDURES
The K-20 KOCO Network Operations Center (NOC) is staffed with network analysts, specialists, and engineers M-F 8am-8pm, and Sat/Sun 9am-6pm. During off-hours and all holidays, KOCO/NOC staff members are also available via pagers for emergency data network troubleshooting and repairs. The KOCO/NOC is available to assist the designated technical representatives and site contacts of K-20 Education Network member institutions with data network connectivity problems.
It is expected that only designated technical representatives and site contacts will be working with the NOC. These persons must be able to check the following items and provide the requested information to the NOC:
NEED HELP? KOCO IS HERE 24/7 TO HELP SOLVE YOUR K-20 EDUCATION NETWORK PROBLEMS.
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